Privacy Policy

This Privacy Policy describes how RESQ SAFETY SOLUTIONS SRL (“RESQ”, “we”, “us” or the “data controller”), the company operating resqdevice.com (the “Site”), collects, uses, stores and, where applicable, discloses your personal data when you visit the Site, use our services or make a purchase.

1. Who We Are

The data controller is:

RESQ SAFETY SOLUTIONS SRL
VAT ID: RO46440948
Trade Registry No.: J08/2122/2022
Registered office: Sat Prejmer, Comuna Prejmer, Str. Uzinei nr. 836F, Brașov County, Romania
Email: team@resq-europe.com

For any questions regarding this Privacy Policy, the way we process your personal data, or to exercise your rights, you may contact us at team@resq-europe.com or through the contact form available on the Site.

2. Collection and Use of Personal Data

When you use the Site or place an order, we may collect personal data such as:

your first and last name;
billing and/or delivery address;
email address;
telephone number;
information relating to orders you place;
payment and transaction information;
IP address and information about the device or browser you use;
information about how you use the Site;
marketing and communication preferences, where applicable.

We process this data, where applicable, for purposes including:

processing and delivering your orders;
processing and managing payments;
issuing invoices and complying with tax and accounting obligations;
communicating with you regarding your orders or requests;
preventing fraud and ensuring the security of the Site;
complying with our legal obligations;
improving the Site and our services;
sending marketing communications where we have a lawful basis to do so;
analytics, performance measurement and advertising, where your consent is required.

Depending on the circumstances, the legal basis for processing may be the performance of a contract with you, compliance with a legal obligation, our legitimate interests, or your consent.

3. Who We May Share Your Data With

We do not sell your personal data.

We may share personal data only to the extent necessary for providing our services, with categories of recipients such as:

e-commerce platform and hosting providers;
payment processors and financial institutions;
courier companies and logistics providers;
IT and cybersecurity service providers;
analytics and advertising providers, where you have provided the required consent;
accounting, legal and other professional service providers;
public authorities, where disclosure is required by law.

These recipients will receive only the personal data necessary for providing the relevant services and will process such data in accordance with applicable data protection laws.

4. Cookies

The Site uses cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. They may be used to ensure the proper functioning of the Site, remember your preferences, analyze how the Site is used and, with your consent, personalize advertising.

Strictly Necessary Cookies

These cookies are necessary for the Site to function and for us to provide services you have requested, such as keeping products in your shopping cart, ensuring Site security and completing an order.

These cookies may be used without your consent where they are strictly necessary for providing the service you requested.

Functional Cookies

These cookies allow the Site to remember certain choices and preferences, such as language or other settings, in order to provide you with a more personalized experience.

Where consent is required under applicable law, these cookies will only be activated after you have provided your consent.

Analytics Cookies

These cookies help us understand how visitors use the Site and allow us to measure its performance.

Where consent is required, these cookies will not be activated before you accept them.

Advertising Cookies

These cookies may be used to measure the effectiveness of advertising campaigns and to show you advertisements that are more relevant to your interests.

These cookies are used only in accordance with the choices you make through our consent management system.

You may accept, reject or change your preferences regarding non-essential cookies at any time through the cookie settings available on the Site.

Refusing non-essential cookies will not prevent you from using the core functionality of the Site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

The exact retention period may vary depending on the type of data, the nature of our relationship with you and the applicable legal obligations, including tax and accounting requirements.

After the applicable retention periods expire, the data will be deleted or anonymized, unless further retention is required or permitted by law.

6. International Data Transfers

Certain service providers used for the operation of the Site, payments, analytics, marketing or technical infrastructure may process personal data outside the European Economic Area.

Where such transfers take place, they will only be carried out in accordance with applicable data protection laws and using appropriate legal safeguards, such as an adequacy decision issued by the European Commission or Standard Contractual Clauses approved by the European Commission, where applicable.

7. Your Rights

Under Regulation (EU) 2016/679, you may have, where applicable:

the right to access your personal data;
the right to rectify inaccurate or incomplete personal data;
the right to erasure of your personal data;
the right to restrict processing;
the right to data portability;
the right to object to certain processing activities;
the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
the right to lodge a complaint with a competent data protection authority.

To exercise any of these rights, you may contact us at team@resq-europe.com.

In Romania, the competent supervisory authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP).

8. Third-Party Websites and Services

The Site may contain links to websites or services operated by third parties.

These websites have their own privacy policies and practices. RESQ SAFETY SOLUTIONS SRL does not control how such third parties process personal data when you access their independent services.

We recommend reviewing the privacy policy of each third-party website before providing any personal data.

9. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or unauthorized disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or our legal obligations.

The updated version will be published on this page together with the date of the latest update.

Last updated: 11 September 2026.

11. Contact

For questions, requests concerning your personal data, or complaints regarding the way your data is processed, you may contact us at:

RESQ SAFETY SOLUTIONS SRL
Email: team@resq-europe.com
Registered office: Sat Prejmer, Comuna Prejmer, Str. Uzinei nr. 836F, Brașov County, Romania