TERMS AND CONDITIONS – RESQ

Last updated: 11 September 2026

1. OPERATOR IDENTITY AND CONTACT DETAILS

The website resqdevice.com and the services associated with it are operated by:

RESQ SAFETY SOLUTIONS SRL
Company Registration / Tax ID: 46440948
VAT No.: RO46440948
Trade Register No.: J08/2122/2022
EUID: ROONRC.J2022002122085
Registered office: Strada Uzinei no. 836F, Sat Prejmer, Comuna Prejmer, Brașov County, 507165, Romania
Email: team@resq-europe.com
Telephone: +40 759 022 442

Throughout these Terms and Conditions, the terms “ResQ”, “we”, “us” or “our” refer to RESQ SAFETY SOLUTIONS SRL, while “you”, “customer”, “user” or “consumer” refer, as applicable, to the person accessing the website or purchasing products from us.

2. SCOPE AND ACCEPTANCE OF THE TERMS

By accessing the website, using its features or placing an order, you confirm that you have read these Terms and Conditions and agree to be bound by them.

These Terms and Conditions apply to the use of the website and to sales contracts concluded through it. The Privacy Policy, Cookie Policy, Shipping Policy and Returns Policy, to the extent that they are published separately on the website, supplement this document.

For consumers, no provision of these Terms and Conditions limits any mandatory rights granted by applicable consumer-protection legislation.

3. USE OF THE WEBSITE

The website may only be used for lawful purposes and in a manner that does not adversely affect our rights, the rights of others, the security of the website or the operation of the services.

Without limitation, it is prohibited to use the website for fraudulent activities, to transmit malicious code, to gain unauthorized access to IT systems, to collect data without authorization, to infringe intellectual-property rights or to engage in any other activity contrary to law.

We reserve the right to restrict access to the website where there are objective grounds relating to security, fraud, violation of law or breach of these Terms and Conditions.

4. RESQ PRODUCTS AND INFORMATION ON THE WEBSITE

We make reasonable efforts to ensure that product descriptions, images, prices and other product information are accurate and up to date.

Images are for presentation purposes. Minor differences in colour, packaging, labelling or appearance may occur, provided that they do not affect the functionality or conformity of the product.

Information concerning the use of the ResQ product must be read together with the instructions for use supplied with the product. The product must be used in accordance with its intended purpose, instructions for use, warnings and applicable recommendations.

Information on the website is provided for informational purposes and does not replace first-aid training, guidance from emergency medical services or advice from a healthcare professional. In an emergency, emergency services should be contacted and the applicable first-aid protocols should be followed.

Nothing in this section limits our legal liability for a non-conforming product or for any other situation in which liability cannot be excluded or limited by law.

5. PRICES, TAXES AND SHIPPING COSTS

The prices displayed on the website are those applicable at the time the order is placed and will indicate, where applicable, whether VAT is included, in accordance with applicable law.

Shipping costs and any other applicable additional charges are displayed before the order is completed. The customer will have the opportunity to see the total amount payable before submitting the order.

We reserve the right to change prices for future orders. A price change does not affect a contract that has already been concluded.

6. PLACING AN ORDER AND CONCLUSION OF THE CONTRACT

To place an order, the customer must provide complete and accurate information regarding identity, contact details, billing and delivery.

Before the order is submitted, the website will clearly inform the customer that placing the order entails an obligation to pay.

Submitting an order constitutes a request to purchase. The distance contract is deemed concluded when RESQ SAFETY SOLUTIONS SRL confirms, on a durable medium, its acceptance of the order submitted by the customer.

An automatic acknowledgement of receipt of the order may serve a purely technical purpose and does not necessarily constitute acceptance of the order if this is made clear by its content.

We reserve the right to refuse or cancel an order before acceptance in justified circumstances, including product unavailability, an obvious pricing error, reasonable suspicion of fraud, insufficient delivery information or objective impossibility of delivery. If payment has already been received for a cancelled order, the amount will be refunded in accordance with the law.

7. PAYMENT

The payment methods available are those displayed at checkout and may vary depending on the delivery country.

Payment may be processed by authorized third-party providers. Card details may be processed directly by payment processors in accordance with their own terms and privacy policies.

We will not charge consumers fees for using a particular means of payment in excess of the costs permitted by applicable law.

8. DELIVERY

Available delivery countries, any restrictions, shipping costs and estimated delivery times are displayed on the website or during checkout.

Unless a different delivery period has been expressly agreed, goods will be delivered without undue delay and, for consumers, in any event within the maximum period provided by law.

Delivery times displayed on the website are estimates unless a specific date or essential delivery period has been expressly agreed.

The risk of loss of or damage to the products passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the products, in accordance with the law.

If a parcel is damaged during transport, we recommend that the customer photograph the packaging and the product and contact us as soon as possible at team@resq-europe.com. This recommendation does not limit the consumer’s statutory rights.

9. CONSUMER RIGHT OF WITHDRAWAL

If you are a consumer and the contract was concluded at a distance, you are, in principle, entitled to withdraw from the contract within 14 days, without having to give any reason, except in the cases provided by law.

For contracts for the sale of goods, the 14-day period generally begins on the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. For orders consisting of several goods delivered separately, the period begins when the last item is received, in accordance with the law.

To exercise your right of withdrawal, you may inform us through:

• the online withdrawal function available on the website, labelled “Withdraw from the contract here” or by other equivalent, unambiguous wording; or

• an unequivocal statement sent to team@resq-europe.com; or

• the model withdrawal form provided by applicable legislation.

When the online withdrawal function is used, you will receive, without undue delay, confirmation of receipt of the withdrawal on a durable medium, containing the information required by law.

It is sufficient for the withdrawal notice to be sent before the applicable withdrawal period expires.

10. EXCEPTION FOR SEALED GOODS – HEALTH AND HYGIENE

Under consumer-protection legislation, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health-protection or hygiene reasons and which were unsealed by the consumer.

This exception applies to a ResQ product only to the extent that the relevant product was delivered sealed and the legal conditions for applying the exception are met.

Accordingly, if a ResQ product is delivered with a protective seal relevant to health or hygiene and that seal is removed or broken after delivery, the statutory right of withdrawal may cease in accordance with the law.

This exception concerns the right to withdraw due to a change of mind and does not affect the consumer’s rights where a product is non-conforming, defective or otherwise does not comply with the contract.

11. RETURN OF PRODUCTS AND REFUNDS

In the event of a valid withdrawal, the consumer must return the goods without undue delay and, in any event, no later than 14 days from the date on which the withdrawal was communicated, unless we have offered to collect the goods.

The return address applicable to the order will be specified in the return instructions. Because we use different logistics centres depending on the delivery country, the return address may differ from our registered office. Please do not send a return before consulting the return instructions applicable to your order.

Unless we have agreed to bear the return costs or the law provides otherwise, the direct costs of returning the goods are borne by the consumer.

In the event of a valid withdrawal, we will refund the amounts received from the consumer, including the cost of standard delivery, under the conditions and within the time limits provided by law. We are not required to refund additional costs resulting from the consumer’s choice of a delivery method more expensive than the least expensive standard delivery option offered by us.

We may withhold reimbursement until we have received the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs first, in cases permitted by law.

Refunds are generally made using the same means of payment used for the initial transaction, unless the consumer expressly agrees to another method and does not incur additional costs as a result.

The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, without prejudice to the exception set out in the section concerning sealed goods for health or hygiene reasons.

12. STATUTORY GUARANTEE OF CONFORMITY

Consumers benefit from the statutory guarantee of conformity provided by applicable law.

In Romania, for new goods, the seller is liable to the consumer for lack of conformity existing at the time of delivery and identified within two years from delivery, in accordance with Romanian Government Emergency Ordinance No. 140/2021 and applicable legislation.

In the event of lack of conformity, the consumer is entitled to the remedies provided by law, which may include bringing the goods into conformity by repair or replacement, a proportionate reduction in price or termination of the contract, under the applicable legal conditions.

Repair or replacement, where applicable under the law, will be carried out free of charge and within the applicable statutory period.

Any commercial guarantee offered separately is additional and does not limit the statutory guarantee of conformity.

To report a lack of conformity, you may contact us at team@resq-europe.com, stating your order number and describing the issue and, where useful, attaching photographs or other relevant information.

13. ORDERS PLACED BY PROFESSIONALS / LEGAL ENTITIES

The special rights granted to “consumers” under consumer-protection legislation apply to persons who meet the legal definition of a consumer.

For orders placed for professional or commercial purposes, or on behalf of a legal entity, the statutory 14-day right of withdrawal and other consumer-specific rights do not apply unless the law or a RESQ commercial policy expressly provides otherwise.

14. ACCURACY OF BILLING AND DELIVERY INFORMATION

The customer is responsible for providing accurate, complete and up-to-date information for order processing, billing and delivery.

In the event of an address error or insufficient information, we will attempt, where reasonably possible, to contact the customer for clarification. Additional costs generated exclusively by incorrect information provided by the customer may be borne by the customer, to the extent permitted by law and only if they are actual, reasonable and properly communicated.

15. AVAILABILITY, ERRORS AND CORRECTION OF INFORMATION

Technical or material errors may occasionally occur in relation to product descriptions, stock, prices, promotions, costs or delivery estimates.

We are entitled to correct errors for the future. If a material error affects an order already submitted, we will inform the customer as soon as possible and apply the solution permitted by law, including, where appropriate, confirming the correct terms or cancelling the order and fully refunding any amounts paid.

We will not use this clause to unilaterally alter an already concluded contract to the detriment of the consumer, except in situations permitted by law.

16. INTELLECTUAL PROPERTY RIGHTS

The content of the website, including text, graphics, photographs, videos, logos, trademarks, design and software elements, is protected by intellectual-property law and belongs to RESQ SAFETY SOLUTIONS SRL or its partners/licensors, as applicable.

Copying, reproducing, distributing, modifying or commercially exploiting the content without the prior consent of the rights holder is prohibited, except for uses permitted by law.

17. THIRD-PARTY SERVICES AND LINKS

The website may use services supplied by third parties, including hosting, e-commerce, payment, analytics, courier or other technical services. The website may also contain links to pages operated by third parties.

We do not necessarily control the content or operation of third-party websites. Their use may be subject to their own terms and policies.

This clause does not limit RESQ’s liability for obligations incumbent upon it as seller or trader, nor does it limit the consumer’s statutory rights.

18. COMMENTS, REVIEWS AND USER-SUBMITTED CONTENT

If you voluntarily submit a review, photograph, testimonial, suggestion or other content intended for publication, you represent that you have the right to submit that content and that it does not infringe the rights of others or the law.

We may moderate or remove content that is unlawful, offensive, fraudulent, misleading or infringes the rights of others or the rules of the website.

The use for marketing purposes of images, testimonials or other materials containing personal data or image rights will only be carried out on an appropriate legal basis and, where required, with the consent of the person concerned.

19. PERSONAL DATA

The processing of personal data is described in the Privacy Policy available on the website.

Placing an order involves processing the data necessary to conclude and perform the contract, process payment, deliver the order, issue invoices, manage returns and guarantees, and handle communications relating to the order, in accordance with applicable data-protection legislation.

20. LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for temporary interruptions of the website, technical incompatibilities or damage caused exclusively by factors outside our reasonable control, provided that we have complied with our applicable legal and contractual obligations.

The user is responsible for using the website and the products in accordance with the law and applicable instructions.

Nothing in these Terms and Conditions excludes or limits the liability of RESQ SAFETY SOLUTIONS SRL in circumstances where such exclusion or limitation is prohibited by law, nor does it restrict the consumer’s right to seek damages or other remedies provided by law.

21. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

We will not be deemed at fault for failure to perform, or delay in performing, an obligation to the extent that such failure or delay is caused by an event of force majeure or another event producing exonerating effects under the law.

This provision applies only to the extent permitted by law and does not affect consumer rights where applicable legislation provides otherwise.

22. CHANGES TO THE TERMS AND CONDITIONS

We may periodically update these Terms and Conditions to reflect legislative changes, changes to our services, website functionality or business practices.

The version applicable to an order is generally the version in force on the date the contract is concluded, except for changes required by law or validly accepted by the parties.

Subsequent changes to the Terms and Conditions will not be used to retroactively reduce rights already acquired by the consumer under a contract that has already been concluded.

23. TERMINATION OR RESTRICTION OF WEBSITE USE

We may suspend or restrict a user’s access to the website in the event of a breach of law, attempted fraud, compromise of website security or serious breach of these Terms and Conditions.

Termination or restriction of access to the website does not affect rights and obligations already arising from sales contracts concluded previously.

24. COMPLAINTS AND DISPUTE RESOLUTION

For questions, complaints, returns or guarantee-related requests, you may contact us at:

team@resq-europe.com
+40 759 022 442

We will seek to resolve complaints reasonably and within the applicable statutory time limits.

Consumers may use alternative dispute-resolution mechanisms made available under applicable law and may contact the competent consumer-protection authorities. The right to bring proceedings before the competent courts is not affected.

25. GOVERNING LAW AND COMPETENT COURTS

These Terms and Conditions and contracts concluded with RESQ SAFETY SOLUTIONS SRL are governed by Romanian law, to the extent permitted by applicable rules of private international law.

If you are a consumer habitually resident in another country and our activities are directed to that country, the choice of Romanian law does not deprive you of the protection afforded by mandatory provisions of the law that would have applied in the absence of this choice.

Disputes will be resolved by the courts having jurisdiction under the applicable legal rules. Nothing in these Terms and Conditions requires a consumer to waive access to a competent court or any procedural right available under the law.

26. SEVERABILITY

If any provision of these Terms and Conditions is declared void, unlawful or unenforceable, that provision will be removed or interpreted to the extent necessary to comply with the law, without affecting the validity of the remaining provisions.

27. CONTACT

For any questions regarding these Terms and Conditions:

RESQ SAFETY SOLUTIONS SRL
Strada Uzinei no. 836F, Sat Prejmer, Comuna Prejmer, Brașov County, 507165, Romania
Email: team@resq-europe.com
Telephone: +40 759 022 442

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract. You may also use the online withdrawal function available on the website or send an unequivocal statement to team@resq-europe.com.)

To: RESQ SAFETY SOLUTIONS SRL, Strada Uzinei no. 836F, Sat Prejmer, Comuna Prejmer, Brașov County, 507165, Romania, email: team@resq-europe.com